We like to keep our customers satisfied. If you have a problem regarding your order, please contact us as soon as possible. We have a 14 day return policy if for some reason the item you have purchased is defective upon receipt. We will provide a full refund (including postage) in such cases where the item(s) is not fit for the purposes to which it was intended.
Please use the Returns Form to request a "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Items defective upon receipt must be packed in their retail packaging as new and returned with a detailed description of the problem.
We cannot accept returns for products once they are opened, used and/or damaged by customer. Due to health and safety concerns, we cannot accept returns for any cosmetics unless they are un-opened, unused and in their original packaging or defective in some way.
The customer is responsible for payment of return shipping fees. We reserve the right to decline any returns if the above guidelines are not followed. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge unless a full refund has been granted for a defective item.
A 20% restocking fee applies for items returned if they have been opened, and they are not defective upon inspection.